Privacy Policy & Accessibility Statement

Last Updated: February 16, 2026

This Privacy Policy describes how sugaringLA Lake Norman (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit our website (www.sugaringlalakenorman.com), book an appointment, or receive services at our studio.

1. Information We Collect

We collect only the Personal Information necessary to provide professional beauty services, process payments, and ensure your safety during treatments.

Appointment & Health Information (Sensitive Data)

• Examples: Name, date of birth, skin type, allergies, current medications (e.g., Ret-A, Accutane), and relevant medical history.
• Purpose: To prevent adverse reactions, maintain professional records, and comply with health and safety standards.
• Processor: Shared with our booking and management platform, Mindbody.

Contact & Billing Information

• Examples: Name, billing address, encrypted payment tokens, email address, and phone number.
• Purpose: To fulfill our contract, process payments, and provide appointment confirmations.
• Security Note: We do not store raw credit card numbers on our local devices; all payments are handled via PCI-compliant processors.

Device & Technical Information

• Examples: IP address, browser version, time zone, and site interaction data.
• Purpose: To load the Site accurately and perform analytics to improve user experience.
• Source: Collected automatically via cookies, log files, and pixels.

2. Salon Lofts & Physical Security (Video Surveillance)

sugaringLA Lake Norman operates as an independent business within a Salon Lofts facility.

• Surveillance: Please be advised that Salon Lofts maintains video surveillance in common areas (hallways, entrances, and exits) for security purposes.
• Responsibility: sugaringLA Lake Norman does not own, operate, or have access to these surveillance systems. Use of these common areas is subject to the privacy practices of Salon Lofts.
• Privacy Guarantee: No video surveillance is conducted by us or Salon Lofts inside our private treatment rooms.

3. SMS & Text Messaging Disclosure

By providing your mobile number and opting in, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., appointment reminders and waitlist notifications).

• Opt-Out: You may opt out at any time by replying STOP to any message. Reply HELP for customer support.
• Privacy: Mobile information will not be shared with third parties or affiliates for their independent marketing or promotional purposes.

4. Sharing & Selling Personal Information

We do not “sell” your personal information for monetary consideration. We share your data with trusted service providers to fulfill our contracts:

• Mindbody: Our primary processor for scheduling and POS. View Mindbody Privacy Policy.
• Advertising Partners: We share limited interaction data with partners like Meta for targeted marketing.
• Compliance with Law: We may share information to comply with applicable laws, respond to a subpoena, or protect our legal rights.

5. Your Choices & Opt-Outs

We support your right to control how your data is used for analytics and advertising. You can opt out of collection by our primary partners using the links below:

• Google Analytics: You can prevent Google Analytics from using your information by installing the Google Analytics Opt-out Browser Add-on.
• Meta (Facebook) Ads: You can adjust your ad preferences or opt out of interest-based ads via your Facebook Ad Settings.
• Industry Standards: You can opt out of targeted advertising from multiple companies at once through the Digital Advertising Alliance’s WebChoices Tool.

6. Your Rights & Verification (NCPDPA & CCPA/CPRA)

Depending on your residency (including North Carolina), you have the following rights:

• Right to Know/Access: Request a copy of the data we hold about you.
• Right to Deletion: Request that we erase your personal data (subject to legal record-keeping requirements).
• Right to Correction: Request updates to inaccurate information.
• Request Verification: Before we can fulfill a request to access or delete your data, we are required by law to verify your identity. We may ask you to provide information that matches our existing records to ensure we are protecting your privacy.

To exercise these rights, please contact us at lakenorman@sugaringla.com.

7. North Carolina Data Protections (ITPA)

• Social Security Number Protection: sugaringLA Lake Norman does not require or collect Social Security Numbers. We strictly prohibit the unencrypted transmission of such data in compliance with the NC Identity Theft Protection Act.
• Security Breach Notification: In the event of a security breach involving your unencrypted personal information, we will notify you and the North Carolina Attorney General’s office without unreasonable delay, as required by N.C. Gen. Stat. § 75-65.

8. Data Retention

We retain your health and contact information for as long as you remain an active client and for a period thereafter (typically 4–7 years) to comply with professional liability, tax records, and state health regulations.

9. Children’s Privacy

Our services and website are not intended for individuals under the age of 13. We do not knowingly collect data from children under 13 without verifiable parental consent.

10. Accessibility Statement

sugaringLA Lake Norman is committed to providing a website that is accessible to the widest possible audience.

• Our Standards: We strive to adhere to the Web Content Accessibility Guidelines (WCAG 2.1, Level AA) and ADA standards.
• Contact Us for Assistance: If you encounter any accessibility barriers on our site, please email us at lakenorman@sugaringla.com with “Website Accessibility” in the subject line. We value your feedback and will do our best to accommodate your needs.

11. Contact Us

For more information about our privacy practices or to make a request, please contact us:

sugaringLA Lake Norman 8908 Lindholm Drive, 2nd floor, Space H Huntersville, NC 28078 Email: lakenorman@sugaringla.com